EMV Upgrade and Compliance FAQs

Understanding EMV

EMV® is the accepted standard for credit and debit payment cards built on chip card technology developed by Europay, MasterCard, and VISA (EMVCo). According to EMVCo, there are approximately 1.2 billion EMV cards world-wide – the number of EMV cards in the US is essentially 0. EMV is an initiative to mitigate credit and debit card skimming and card duplication activities through the use of an integrated circuit chip (ICC) embedded on the face of the credit and debit card. Through the use of the ICC, skimming can be essentially eliminated, and at the same time, the ICC can enable services to the card holder such as stored value and loyalty programs. The US is one of the last major markets to adopt EMV. As such, the US has seen a rise in the number of reported card fraud cases. EMV looks to put an end to this.

EMV chip-based payment cards, also known as smart cards, contain an embedded microprocessor. The microprocessor chip contains the information needed to use the card for payment and is protected by various security features, providing increased protection against counterfeit and lost and stolen card fraud by validating the card and the cardholder. Since EMV chip cards are a more secure alternative to traditional magnetic stripe payment cards, in 2010 MasterCard and VISA announced an EMV compliance deadline in late 2016, at which time EMV technology must be adopted at the ATM.

Triton leads the way to EMV compliance requirements with US EMV upgrade kits that include EMV/CHIP card readers and EMV-compliant software for your Triton ATM models, RL1600, RL2000, Traverse, RL5000, and ARGO. We make EMV/CHIP migration easy. As you know, the deadline approaches for EMV Integrated Circuit Card Specifications for chip-based payment cards and acceptance devices, including point of sale (POS) terminals and ATMs. We help facilitate global interoperability and compatibility of chip-based payment cards and acceptance devices.

Take action today to beat compliance deadlines by ordering your EMV Upgrade kits early. Don't risk fines by playing the waiting game.

Learn More on EMV at atmAToM


Triton's Key Management Solution (TKM)
New Technology Cuts Maintenance Time and Expenses for Off-Premise ATM Operators

Traditionally, and in compliance with PCI mandates, IADs are required to have two technicians enter the master keys into the ATMs keypad and send it out to the site, or have two people visit the site so that each technician entered only one half of the master key. This is a very costly and time consuming task.

Now, rather than having to pay two people to manually enter keys, Triton's Key Management (TKM) solution uses cryptography to remotely load keys directly from the host to the ATM across a public network. This allows ATM owners, especially those with large ATM fleets or those that operate in markets that require that master keys be changed frequently remotely (e.g., the UK), to save time and money while improving security and increasing uptime.

Triton is the first ATM manufacturer to bring this cost-saving solution and security feature to the off-premise market.


PCI Upgrade FAQ

  • What is the "multifunction board"?
    The Multifunction board combines the memory expansion board and the tri-port board (with speech) into one board. You will replace the current quad or tri-port board with this new multifunction board. Note that speech is not supported in Canada.
  • What is the "secure SPED board"?
    The secure SPED board mounts to the back of the control panel. All cabling attaches to the secure SPED board to connect the various electrical components together.
  • I already have a memory expansion board– can I still use it?
    Yes, the old memory expansion board can still be used. There is a jumper setting on the old board that must change, but once that is done it can be used as ad flash. Instructions on how to re-configure the older memory board are detailed in the kit’s Installation guide.
  • Won’t some end users think this looks like a skimming device?
    The 9600 PCI Upgrade includes a mounting bezel from with the ATMGurus name and website embossed into it, adding legitimacy to the product with a properly manufactured appearance. Additionally, the software has been modified to show the 9600 PCI Upgrade on the Welcome and PIN entry screens.
  • Can I use the new software with old EPPs, like the T3 VEPP?
    No, the new software only supports the new T7 EPP. For this reason, the software is not backwardly compatible.
  • Why does the Canadian Kit come with a new paper roll bracket?
    The EMV card reader is slightly bigger than the older DIP reader. The new paper roll bracket moves the paper roll back a little bit to keep the receipt paper roll from hitting the card reader and binding.
  • What software version should I use?
  • The US hardware kit is designed to work with the latest 9600 US software.

    Color Display Mono Display
    • Load Filename: XD920080.00
    • Program Version: XA-9180.00
    • Tables Version: XT-9201.00
    • Load filename: XD910080.00
    • Program Version: XA-9180.00
    • Tables Version: XT-9101.00
    This Canadian hardware kit is designed to work with the new Canadian EMV software available for the 9600.

    Color Display Mono Display
    • Load Filename: XD890076.00
    • Program Version: XA-8976.00
    • Tables Version: XT-9719.17
    • Load filename: XD880076.00
    • Program Version: XA-8976.00
    • Tables Version: XT-8819.17

    Please be aware that the hardware installation MUST precede the installation of one of the above software versions, and also that the installation of this software requires Tricomm version 2.1.22.

  • What tools are needed to install?
    • #1 & #2 Phillips screwdriver, 6 inch long
    • #1 Phillips screwdriver, 2 inch long
    • small open end wrenches, 1/4" 5/16" & 11/32"
    • side cut pliers
    • 1/4" nut driver
    • EPROM Puller (supplied in kit)
  • Can I use the new software with old EPPs, like the T3 VEPP?
    No, the new software only supports the new T7 EPP. For this reason, the software is not backwardly compatible.
    ( Fair Trade-in opportunities are available at ATMGurus)
  • What about tech support? Don’t you charge for a 9600 call now?
    Triton began charging for technical support on the 9600 in January 2009 (Tech Bulletin#09-01). This policy continues to be in effect. However, technical support will be available at no cost for customers calling in with questions that are specific to the installation of their 9600 PCI EPP upgrade.

Learn more download complete 9600 Upgrade Kit FAQ

If you have any questions, please contact Triton Technical Support


ADA Compliance Kits
What is required for ADA compliance? (No safe harbor clause)

Speech

Braille
  • Required to ID the location of the head phone jack
  • Only FT/RT contained a Braille decal from the beginning
  • Ensure all models contain Braille decal

What is NOT required for ADA compliance?

  • Only applies if the ATM is not “altered” (i.e., moved)
  • If you move it, you must comply with the below details
Height/Reach (48” height/10” reach)
  • All models meet this requirement except 9600s produced prior to Dec. 2000 (51” height)
Keypad Symbols (O, <, X, “pip” on 5 key, +/-)
  • New keypads meet this requirement
  • Upgrade kits for those ATMs that do not

These notes are our interpretation of the regulations, and are not intended to be used as a legal opinion.

For more information Please consult   www.ada.gov

If you don’t wish to upgrade your old ATMs into ADA compliance, consider trading them in. Note that ATMGurus is accepting trade-ins on Triton as well as other brand ATMs. Special consideration will be made for units, such as the Triton Mako, where no upgrade path is present. To see sample values on potential trades, view the ATM Green Book (Click Here)